Returns & Exchange Policy

Our Exchange & Return Policy

At Zero Bra, we're all about serving premium comfort and confidence, with zero compromises. Because our pieces are intimate by design (literally!), we follow strict hygiene standards to keep things fresh, clean and safe for every body.

That's why we only accept returns on items that are unworn, unwashed and still in their original packaging with tags attached, within our 3-day return window. This helps us ensure every customer receives their order in brand-new condition, just the way it should be. 💕

Thanks for understanding and helping us keep things 100% fresh ✨

Zero Bra Return Policy

Because sometimes, it's just not a match 💔

At Zero Bra, your satisfaction is our top priority. We get it, sometimes a fit isn't quite right, and that's totally okay. That's why we've made returns as easy and breezy as possible.

How It Works:

  • 📅 Return Window: You have 3 days from the day your order is delivered to initiate a return.
  • 💰 Charges: A reverse pickup charge of ₹100 per return is borne by the customer.Prefer not to pay it? You can ship the product back to us using any courier of your choice. Once we receive and inspect it, we'll process your return as per our policy. Please share the tracking details so we can monitor the shipment.
  • 🔀 Reverse Pickup: If a reverse courier service is not available at your location, you'll need to arrange the shipment yourself.Pickup not available at: Jammu, Himachal Pradesh, North East, Kashmir, Manipur, Ladakh, Andaman & Nicobar.
  • 🧹 Condition: Items must be unworn, unwashed, unsoiled, free of stains or damage, and returned with original tags and packaging intact.Packages that don't meet these conditions will be rejected during our quality check and returned to you. In such cases, you'll be responsible for the ₹100 return shipping charge.

Kindly record a quick video while handing the parcel to the delivery agent. This serves as proof of dispatch and, in case of any dispute, we'll need it to raise a complaint. Without video evidence, we may not be able to assist further.

  • 💜 Refunds: All refunds are issued as Gift Cards after passing the quality check (deducting shipping, cash on delivery and reverse charges) within 5–7 business days of receiving your return. Use the credit to snag something that fits just right.
  • 📝 Please note: items purchased using Store Credit are final sale and cannot be exchanged or returned.

Start Your Return Here

Start My Return 👉

Questions? Sizing doubts? Message us on WhatsApp, we love helping you feel amazing 💜

No Exchanges, Just Fresh Starts 💕

Ordered the wrong size? No worries! While we don't do direct exchanges, we've made it super easy to get what you really want.

🔁 Start your return using the link above, then simply place a fresh order for the size or style you'd love.

Why no exchanges? Our inventory moves fast (just like our customers 😉), so handling returns as new orders keeps everything smooth, speedy and stress-free for everyone.

Need help picking the right fit next time? Message us, we've got your back 💜

How to Hand Over Your Parcel

  • All items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
  • Garments and fabrics that don't allow tagging can be returned without the tags.
  • Please make sure items are packed securely to prevent any loss or damage during transit.
  • Please include the shipping label when returning the parcel.
  • Packages that do not meet the above conditions will be rejected during our quality check and returned to you. In such cases, you'll be responsible for the ₹100 return shipping charge.

Shows Delivered But Not Received

Please track your package when it shows as delivered. As per recent courier company policies across India, you must inform us within 3 days if your package shows as delivered but hasn't reached you. Courier companies will not accept complaints beyond 72 hours of a marked delivery, and we won't be liable if there's a delay in informing us from your end.

Missing, Wrong or Damaged Product

A missing, wrong or damaged item claim must be raised within 48 hours of receiving the parcel.

We'll need an opening video of the item(s) and the delivery parcel they arrived in.

Our customer care team will investigate and offer an appropriate resolution.

Colour Difference

The colour in images on our website may vary slightly due to product shoots in professional lighting.

For any questions, feel free to message us on WhatsApp. We're here to help!

Zero Bra , Comfort Without Compromise.