Returns & Exchange Policy
Our Exchange & Return Policy
At Zero Bra, we’re all about serving premium comfort and confidence—with zero compromises. Because our pieces are intimate by design (literally!), we follow strict hygiene standards to keep things fresh, clean, and safe for every body.
That’s why we only accept returns on items that are unworn, unwashed, and still in their original packaging with tags attached, and within our 3-day return window. This helps us ensure that every customer receives their order in brand-new condition—just the way it should be. 💕
Thanks for understanding and helping us keep things 100% fresh ✨
Zero Bra Return Policy
Because sometimes, it’s just not a match 💔
At Zero Bra, your satisfaction is our top priority. We get it—sometimes a fit isn’t quite right, and that’s totally okay. That’s why we’ve made returns as easy and breezy as possible.
How It Works:
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🗓 Return Window: You have 3 days from the day your order is delivered to initiate a return.
- 💰Charges: Reverse pickup charge of INR 50 is bearable by the customer for returns.
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🧼 Condition: Items must be unworn, unwashed, and returned with original tags and packaging intact.
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💌 Refunds: All refunds are issued as Store Credit within 5–7 business days of receiving your return. You can use that credit to snag something that fits just right. c
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🔁 Start Your Return Here:
👉 zerobra.in/apps/return_prime
Questions? Sizing doubts? Shoot us a message—we love helping you feel amazing 💌
💕 No Exchanges, Just Fresh Starts 💕
Oops—ordered the wrong size? No worries! While we don’t do direct exchanges, we’ve made it super easy for you to get what you really want.
Here's how it works:
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Send it back (within 3 days!) – As long as it’s unworn, unwashed, and still cute with the tags on, you’re good.
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We’ll hook you up – Once we get your return, we’ll send you store credit straight to your inbox. (The Store Credit amount is calculated by reducing the reverse pickup charge of Rs.50 from the price of the product. The shipping charges are non refundable.)
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Shop again, but better – Use that credit to grab the right size, color, or something totally different. You do you. 💁♀️
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🔁 Start Your Return Here:
👉 zerobra.in/apps/return_prime
Why no exchanges?
Our inventory moves fast (just like our customers 😉), so handling returns as new orders keeps everything smooth, speedy, and stress-free for everyone.
Need help picking the right fit next time? Hit us up—we've got your back (literally and bra-fully). 💌
Zero Bra — Comfort Without Compromise.
HOW TO HAND OVER PARCEL
- All items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
- Garments and Fabrics which don’t allow tagging can be exchanged without the tags.
- Please make sure that the items are packed securely and safely to prevent any loss or damage during transit.
- Please make sure that you include the shipping label while returning the parcel.
SHOWS DELIVERED BUT NOT RECEIVED
You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is delay in informing from your end.
COLOR DIFFERENCE
- The colour in images on the website can slightly vary due to product shoots in professional lighting.
For any questions, feel free to Whatsapp or DM or Email.
We’re here to help!
We can’t wait to see you back at Zero Bra