Frequently Asked Questions
Everything you need to know about sizing, orders, shipping and returns. Still stuck? We're just a WhatsApp message away.
1.What if I'm unsure about my size?
No worries, we're here to help. Check the size guide on each product page, or message us on WhatsApp for personalised advice on the perfect fit.
2.Is Cash on Delivery (COD) available?
Yes! COD is available across most pin codes for ₹50 extra. You can also pay online by UPI, cards, net banking or wallets and get 5% off (up to ₹50) plus a free gift. Shipping is free on every order.
3.When will my order be shipped?
Orders are usually dispatched within 1–2 business days. Once your order ships, you'll receive tracking so you can follow your parcel right to your door.
4.How do I track my order?
Head to Track Your Order and enter your details, or simply tap the tracking link we share with you once your order is on its way.
5.What is your return policy?
You have a 7-day return window from the day your order is delivered. Items must be unworn, unwashed and returned with original tags and packaging. A reverse pickup charge of ₹100 per pickup applies (our courier collects up to 2 items per pickup, so a larger return may need more than one). Full details are on our Returns Policy page.
6.Do you offer exchanges?
We don't do direct exchanges. If the fit isn't quite right, just start a return and place a fresh order for the size or style you'd love, it keeps things fast and stress-free for everyone.
7.How are refunds processed?
Once your return clears our quality check, your refund is issued as a Zero Bra gift card (store credit) within 5–7 business days, so you can pick something that fits just right.
8.What if I receive a defective, wrong or missing item?
Please raise it within 48 hours of delivery with a clear opening video of the sealed parcel. Message us on WhatsApp and we'll get it sorted for you quickly.
9.Tracking says delivered but I haven't received my order?
Please tell us within 24 hours. Courier companies don't accept claims after 24 hours of a marked delivery, so reporting quickly helps us resolve it for you.
10.Will the colour match the pictures?
Our products are shot in professional lighting, so the actual shade may vary very slightly from what you see on your screen.
11.How can I reach customer support?
We're on WhatsApp only, Mon–Sat, 10 AM to 7 PM IST. Message us at +91 99871 37671, we love helping you feel amazing.